ONLINE ORDERS

How will I know if my order has been received successfully?
After placing your order, you will receive a confirmation email from us. This email will be sent to the address you provided during checkout and will include all relevant order details. If you do not receive this confirmation, please check your spam folder or contact our customer service team at [email protected].

Can I modify my order after it has been placed?
Orders can only be modified within 24 hours of placement due to our quick processing times. If you need to make changes, please contact us as soon as possible within this window, and we’ll do our best to accommodate your request.

How long will it take to receive my order?
Shipping times vary based on your location:

• Within Germany: 3-5 business days
• Within Europe: 5-7 business days
• Outside Europe: Shipping times may vary depending on your location and customs processes.

How do I shop online?
Shopping online is easy! Browse our collections under the “Shop” tab, select your desired items, and add them to your cart. Once you’re ready to checkout, fill in your details and complete the payment process. You will receive tracking details as soon as your order is dispatched.

SALES AND SHIPPING

What payment methods do you accept?
We accept a variety of payment options, including PayPal, Visa, MasterCard, and more. During checkout, you can select your preferred payment method.

Will I be charged sales tax on my online order?
Yes, sales tax will be applied to your order according to the regulations in your country. The amount will be calculated at checkout and reflected on your invoice or order confirmation.

Am I responsible for any taxes and duties on my order?
Yes, any import/custom duties and taxes applicable to your order are your responsibility and will be charged at delivery time, based on your country’s regulations.

Do you offer price adjustments?
At this time, we do not offer price adjustments. Current promotions or sales are not applicable to previous purchases.

What are my shipping options?
We primarily ship via DHL to ensure timely and reliable delivery. During checkout, additional shipping options may be available depending on your location.

Can I ship my order to multiple addresses?
We only ship to one address per order. If you need to ship items to multiple addresses, please place separate orders for each destination.

GENERAL QUESTIONS

I saw an item on your Instagram or Facebook, but it’s not listed online. Can I still order it?
Some items featured on our social media may be limited edition and may not be available in our online store. If you’re interested in a specific item, please reach out to us to inquire about its availability.

What happens if the item I ordered is out of stock?
In the rare case that an item is out of stock after you’ve placed your order, we will promptly issue a full refund for the unavailable item and notify you via email. We apologize for any inconvenience this may cause.

How can I apply to work with you?
We’re always excited to hear from potential new team members! You can find and apply for any current job openings in the “Careers” section of our website. If you have any questions, feel free to email us at [email protected].

Will sold-out items be restocked?
We strive to restock our most popular items. Keep an eye on our website or sign up for our newsletter to be the first to know when items are back in stock or when new collections are released.