Returns & Exchanges

Overview

At CNSRRD, we are committed to ensuring that you are completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we’re here to assist with a hassle-free returns and exchange process.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• Time Frame: You must initiate the return within [X] days from the date of delivery.
• Condition: The item(s) must be unused, unworn, and in the same condition that you received it. It should also be in the original packaging with all tags and labels attached.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Non-Returnable Items

Certain types of goods are exempt from being returned, including but not limited to:

• Perishable goods such as food, flowers, or plants
• Downloadable software products or digital goods
• Personal care items such as cosmetics and skincare products
• Customized or personalized items
• Sale items (only regular priced items may be refunded)

How to Initiate a Return

1. Contact Us: Email our customer service team at [email protected] with your order number and the reason for the return.
2. Approval: Once your return request is approved, we will provide you with instructions on how to send back your item(s) and the return address.
3. Shipping: Please ensure the item(s) are securely packaged to prevent damage during transit. You will be responsible for the shipping costs associated with returning the item(s).

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items that are returned damaged, or missing parts, etc.).

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected] with details, and we will guide you through the process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be emailed to you.

Shipping Returns

To return your product, please contact us at [email protected] to obtain the return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges & Returns for International Orders

For international orders, please note that return shipping fees may vary depending on your location. Additionally, international returns may be subject to customs duties and taxes, which are the responsibility of the customer.

Contact Us

If you have any questions about our Returns & Exchanges Policy, please use the contact form on our Contact Us page or email us directly at [email protected].